Waukesha County dispatcher earns 2019 telecommunicator of the year award

By: CBS 58 Newsroom

Posted: Apr 18, 2019 3:27 PM CDT

WAUKESHA, Wis. (CBS 58) -- Waukesha County 911 Dispatcher Philip Jacobs received the 2019 Wisconsin Telecommunicator of the Year Award.

“Philip exemplifies the skills and values that make a great Telecommunicator,” said Waukesha County Director of Emergency Preparedness Gary Bell. “Not only is he a compassionate dispatcher who cares about people in times of crisis, he tries to improve his skill set every day while using strong leadership skills to empower co-workers to provide the best emergency communications possible in Waukesha County.”

Philip Jacobs is WCC’s Communications Training Officer. He joined Waukesha County Communications on April 14, 2017.

Currently, Wisconsin has approximately 109 public safety answer points (PSAPs) or 9-1-1 dispatch centers that receive more than 2.9 million emergency and non-emergency calls each year. Public Safety Telecommunicators not only assist the public but also provide support to public safety agencies utilizing telephones, radios, computers and other communications devices.