Wisconsin’s Better Business Bureau’s President Jim Temmer spoke to CBS 58 about exchanges and returns.

BBB says we aware and be prepared.

Temmer suggests keeping receipts and knowing return policies.

Also, check if it is an online purchase if you have to pay for the return shipping.

Look up businesses on BBB.org to see if the businesses are credited.

Temmer suggests keeping your cool when doing returns and to take notes.

Document who did you talk to and when did you talk to them,

BBB takes about 900 complaints in Wisconsin each month. About 80% of those are resolved.

Once BBB forwards complaint to business and they have 10 days to respond.

The BBB will go through arbitration if needed.