Packers season ticket holders asked to opt in or opt out for 2020

GREEN BAY, Wis. (CBS 58) -- Green Bay Packers season ticket holders were sent a questionnaire formally asking them to choose whether they'd like to opt in or out for an opportunity to purchase tickets this season on Tuesday, July 21. 

According to officials, season ticket holders who are signed up to receive communications electronically received an email along with information about tentative exceptions for the coming season. Those who receive communications through standard mail will receive a postcard with instructions on how to complete the questionnaire online. 

The deadline to complete the questionnaire is Friday, July 31.

The questionnaire asks season ticket holders if they would like their 2020 payment refunded to them in full or if they'd like to apply their 2020 payment to the 2021 season.

Officials say the organization says there is a possibility that Lambeau Field will be unable to host fans for games this season. According to a news release, in the event the team is able to host fans, the Packers are working to implement NFL-required precautions, all of which are subject to change and may be updated on a game-by-game basis as conditions dictate, including the number of tickets available for each game. Additionally, all season ticket holders will maintain their status and their existing seats, and their ticket package will remain in place for next season. 

According to a news release, prior to deciding whether to opt in or out, season ticket holders were asked to consider the Lambeau Field gameday experience changes, as the team expects the following protocols to be in place this season: 

  • Significantly reduced capacity of the stadium due to social distancing parameters.
  • Mobile tickets will be used as the primary method for stadium entry.
  • Enhanced cleaning measures both on gamedays and non-gamedays.
  • Hand sanitizer stations present throughout the concourses.
  • Face coverings will be required unless you are eating or drinking.
  • All concession and merchandise locations will be cashless.
  • Food and Beverage sales from the aisles in the general bowl will be discontinued and In-Seat Service will not be available on the Club Level. 
  • Tailgating may be prohibited within Lambeau Field lots.

Officials say after the results of the questionnaire, the Packers will finalize protocols and expectations for the season's initial games. For those who decide to opt in, season ticket holders will receive information on how to access a pre-sale opportunity through which they can purchase single game tickets. The press release also states that no season ticket holder account details will carry over to the pre-sale opportunity, including a guarantee to the same seats, the same number of seats, or any seats to any game during the 2020 season. Those who opt-in will simply have access to the exclusive pre-sale opportunity for the chance to purchase tickets to a game, officials say. 

The organization states season ticket holders will not be able to apply their 2020 payment toward these single game tickets; their 2020 payment will either be refunded or credited to their 2021 balance. Refunds on 2020 payments will be processed within 30 days of July 31.

"Due to the pandemic, if a Season Ticket Holder who purchases tickets to a game decides to sell their tickets on the secondary market, the resale will be restricted to the entire number of seats owned for each game," the news release states. "For example, ticket holders who purchase four seats together will not be allowed to be break the seats up into pairs and resell them; all four tickets would need to be resold as a unit."

Maximum capacity has not yet been determined and is subject to change as pandemic conditions evolve, officials said. 

Season ticket holders who opt out will not be contacted regarding the exclusive pre-sale opportunity for 2020 tickets, but their existing ticket package and seat location will remain in place for the 2021 season.

"The Packers are planning to make necessary adjustments in order to conduct games in as safe a manner as possible in the best interest of fans, players and team and league personnel," the news release states. "All preparations are being made with the latest advice of medical and public health officials and are subject to change."

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