Time Warner Cable Customer's Email Accounts Compromised

Time Warner Cable was recently notified by the FBI that some of our customers' email addresses, including account passwords may have been compromised, according to an email to CBS 58 from Time Warner Cable. The FBI notified Time Warner of the information breach on December 21, 2015.

“Our understanding is that the compromise had nothing to do with TWC's systems or processes. TWC is proactively reaching out to those customers who could be potentially impacted so they can take precautionary measures to protect their accounts by changing their password, by using a strong, unique alternative. The emails and passwords were likely previously stolen either through malware downloaded during phishing attacks or indirectly through data breaches of other companies that stored TWC customer information, including email addresses,” said Mike Hogan, Time Warner Cable spokesman.

About 320,000 across our markets could be impacted by this situation. Time Warner confirms Roadrunner customers may be more at risk. Subscribers will often have an email address that ends in "rr.com" 

Right now the only precaution Time Warner is suggesting is a password change. They have set up a page customers can do so at: https://pt.rr.com/

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