Wilderness Resort has set up this webpage to announce a recent data incident compromised the security of some of the Resort’s computer processing systems. Guests who used their debit or credit card to pay for or place hotel reservations or to make purchases at onsite food and beverage outlets, attractions, and retail locations between March 9, 2015 and June 8, 2015 could potentially be affected by this incident. The security compromise, however, did not impact the Resort’s computer system used to process online gift card purchases or the computer system used to process purchases at off-site food and beverage locations – including Field’s at the Wilderness, Sarento’s and Monk’s – or Sundara Spa.

“We take the security of our guests’ personal information very seriously, and want to sincerely apologize for any inconvenience this incident may have caused any of our guests,” said Joe Eck, general manager. “By working closely with third-party forensic investigators to confirm the security of our systems, we are confident that our guests can once again safely use their payment cards throughout our Resort.”

On October 8, 2015, Wilderness, with the help of third-party forensic investigators, discovered an unknown person or persons had placed a sophisticated malware on the Resort’s computer systems used to process credit and debit cards. The Resort launched an in-depth investigation to determine what happened and what information was affected. After extensive investigation, forensic investigators determined that the processing systems for the Resort’s reservation system, onsite food and beverage outlets, attractions and retail locations were compromised. As this investigation was being conducted, the Resort also implemented additional security measures to prevent any further unauthorized access. The malware, which was removed, may have compromised the security of payment cards processed by the Resort between March 9, 2015 and June 8, 2015. The cardholder data that may be at risk as a result of this incident includes name, card number, expiration date, and CVV.

The Resort is offering guests, who provided card information or who used their card onsite during this time period, access to one free year of credit monitoring. Guests can enroll in this complimentary service by visiting the Resort’s website at http://www.wildernessresort.kroll.com.

Additionally, the Resort has established a dedicated assistance line for anyone seeking more information regarding this incident. It can be reached by calling 1 (855) 770-0004, 8:00 AM to 6:00 PM CST, Monday through Friday. Callers should use reference number 7113111815 when calling.

The Resort encourages everyone to remain vigilant against incidents of identity theft by reviewing their account statements regularly and monitoring their credit reports for suspicious activity. Under U.S. law, everyone is entitled to one free credit report annually from each of the three major credit bureaus. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report.