This comes after a 99-year-old Milwaukee woman survived a violent home invasion, but dispatch did not send first responders to help her for nearly three hours despite multiple calls to 911.

The two people who resigned were call takers, and one dispatcher will be given additional training after this investigation into the delayed response. 

Joseph Macias Milwaukee County Sheriff's Office

Director Tony Bueno says he acknowledges that the department didn't meet their mission or values when they failed to send help to the woman who was attacked.

Last month, a 911 call was placed shortly after 5 a.m. when a third-party medical alert company contacted Milwaukee's Department of Emergency Communications to report physical harm to a woman.

Minutes later, the company called again. In that dispatch audio, the suspect, now identified as 23-year-old Joseph Macias, is heard threatening the woman.

Still, no first responders were sent to help. Nearly three hours later, the woman was able to call 911 herself. The 99-year-old woman was taken to a hospital with broken bones in her jaw and multiple other injuries to her face, had, torso, arms and legs.

In a press conference Wednesday, Aug. 26, Bueno said the department failed to respond to the call in a timely manner.

"I want to acknowledge that we obviously didn't meet what we set out to do in our mission, vision and values," Bueno said.

The department says it's working on giving staff more trainings and meeting additional accreditations to make sure this doesn't happen again.