Window Select served eviction papers at its Menomonee Falls distribution warehouse
MENOMONEE FALLS, Wis. (CBS 58) -- Court documents reveal new details into Window Select's financial situation. This comes as customer complaints continue about paid unfulfilled orders from the window company.
CBS 58 has obtained a complaint from the Waukesha County Courthouse showing that eviction documents have been filed against Window Select and the company's owner, Justin Kiswardy. They are being sued for back rent payments and fees totaling $20,093.81.
Court documents list Garwin Mace Road, LLC as the plaintiff in the case. Window Select leases it's 14,000-square foot distribution and receiving warehouse from Garwin and moved distribution operations to that space in January of 2021. They have a five-year lease but according to the complaint, Window Select and Justin Kiswardy have not paid rent for the warehouse space since January of 2022.
The lease document shows that the rent payments are more than $6,000 per month for the warehouse and office space. The building is located on Garwin Mace Drive in Menomonee Falls.
For the many customers still waiting for their orders or money back, this information was hard to learn.
"If they can't even make payment on rent, then I know for a fact that my money is just gone. It was gone when I gave it to them, basically," said Melissa Linsy.
Linsy ordered windows for her Milwaukee home back in October. She says she now regrets choosing Window Select for the job.
"I've never been in this situation before," she said. Linsy says she did research and at the time she was deciding on a company, Window Select still had its BBB rating and she didn't find any red flags about the company. That has since changed as the Better Business Bureau has revoked the company's accreditation and Window Select is now being investigated by multiple agencies after countless complaints.
Linsy put more than $8,000 down for her windows and she still has not received her order and says Window Select and Kiswardy keep giving her the runaround.
Linsy got emotional speaking about the experience. "I am a single parent just trying my best. This is a setback and I still need windows," she said. She now wants her money back but fears she'll never see it again after learning that the Window Select distribution warehouse has been served an eviction notice.
CBS 58 has obtained an email sent to some customers last week. In the note, Window Select apologizes for a "frustrating experience" and states it has a strong core team working hard to shorten delivery times.
The email also states that the company has re-engineered its process and promises better communication and service moving forward.
Customers like Linsy are questioning how the company can turn things around as it faces eviction from its distribution space.
Linsy says she will file all the proper complaints and begin the formal process of trying to get her money back. It's unclear how the warehouse eviction could impact company operations.
A court summons for the eviction case is set for May in Waukesha County. Window Select and Justin Kiswardy have not returned multiple requests for an interview.