FTC sues AT&T for slowing speeds for unlimited data customers
Posted: Oct 29, 2014 9:38 AM CDT
The FTC announced a lawsuit Tuesday alleging that AT&T misled mobile customers with \"unlimited\" data plans, deliberately slowing their connection speeds in a practice known as throttling.
The FTC said AT&T \"failed to adequately disclose\" the fact that when unlimited customers reached a certain data limit in a billing cycle, it reduced their connection speeds by as much as 90%. As a result, the complaint alleged, many common smartphone applications -- like web browsing, GPS navigation and streaming video -- became \"difficult or nearly impossible to use.\"
The commission said AT&T received thousands of complaints about the program, and that the throttling affected at least 3.5 million unique customers.
\"AT&T promised its customers 'unlimited' data, and in many instances, it has failed to deliver on that promise,\" FTC chairwoman Edith Ramirez said.
AT&T called the allegations \"baseless\" and said it has been \"completely transparent with customers since the very beginning.\" The company pointed to a 2011 press release announcing the throttling policy, and said it had notified the roughly 3% of its customers who were affected via text message.
\"It's baffling as to why the FTC would choose to take this action against a company that, like all major wireless providers, manages its network resources to provide the best possible service to all customers,\" AT&T said.
Earlier this year, regulators at the Federal Communications Commission criticized a plan by Verizon to throttle the connections of unlimited-data customers. In response, Verizon abandoned the plan.
Tuesday's lawsuit comes just weeks after AT&T agreed to pay $105 million for \"cramming\" unauthorized charges on the monthly bills of its wireless customers. The charges -- typically $9.99 per month -- came from third-party services for things like trivia, horoscopes and love tips. AT&T was accused of keeping at least 35% of the fees, as well as obscuring the charges on bills and preventing customers from securing full refunds.