HP recalling 50,000 lithium-ion notebook batteries due to fire and burn hazards

WASHINGTON (CBS 58) – HP is recalling about 50,000 lithium-ion batteries for notebook computers because they can overheat.

The recall comes after the company says they’ve received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling over $4,500 with one report of a minor injury involving a first-degree burn to the hand.

The affected batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 Series), Hpx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products above.

Consumers who think they may have a recalled battery should visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode,” if their battery is affected. The website instructs consumers on how to initiate validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.

The batteries were sold at Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.

For more information from the Consumer Product Safety Commission, please click here